Welcome to the Privacy Policy Huat 365. We understand that entrusting your personal information to any online platform is a significant decision. That is why we take the time to explain clearly and transparently — without confusing legal jargon — exactly how every piece of information you provide us is handled.
By using the platform Huat 365, you agree to the data collection and usage practices described in this document. If you do not agree with any aspect of this Privacy Policy, please discontinue use of our platform and contact our support team to close your account.
1Introduction & Scope of This Policy
This Privacy Policy is published and managed by Huat 365 ("we", "our platform"). This applies to all users who access or use the Huat 365 platform via the website or mobile app, including all registered members, visitors without an account, and anyone who contacts our support team.
Huat 365 operates as an online Sports Betting and casino platform serving players in Malaysia. We offer services covering football betting (Malaysia Super League, EPL), badminton, cricket, e-sports, slots, Live Casino, and virtual sports – all under one roof.
Important Note: This Privacy Policy should be read together with
Terms & Conditions and page
Responsible Gaming us for a full overview of your rights and responsibilities as a huat 365 member.
2Types of Personal Data We Collect
Huat 365 only collects data that is strictly necessary to provide our services safely and efficiently. We do not collect excessive or irrelevant data.
| Data Category |
Example Information |
Mandatory / Optional |
| Identity Data |
Full name, date of birth, identity card number (for KYC) |
Mandatory |
| Contact Data |
Malaysian phone number, email address |
Mandatory |
| Financial Data |
Bank account/eWallet account name, account number (for withdrawals), deposit/withdrawal records |
Mandatory |
| Usage Data |
Betting history, games played, login times, pages visited |
Automatic |
| Technical Data |
IP address, browser type, operating system, screen resolution, device information |
Automatic |
| Communications Data |
Live chat conversation records, support emails, form feedback |
Where Applicable |
We Do Not Collect: huat 365 never collects your bank account PIN or password. Never share such information with anyone, including our support staff.
3How We Collect Your Data
Your personal data is collected through the following methods:
3.1 Data You Provide Directly
- New account registration form – name, phone number, date of birth.
- Identity verification process (KYC) – identification documents, proof of address.
- Deposit and withdrawal forms – bank account or eWallet details (DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks).
- Communications with the customer support team via live chat or email.
- Customer satisfaction feedback and surveys that you complete on a voluntary basis.
3.2 Automatically Collected Data
- Cookies and similar tracking technologies – see Section 7 for further details.
- Server logs recording IP addresses, access times, and pages visited.
- Platform usage data such as bets placed, games played, and total time spent on the platform.
3.3 Data from Third Parties
- Payment service providers (payment gateways) that verify transaction status.
- Third-party identity verification services used for the KYC process.
- Self-exclusion lists from relevant responsible gambling bodies.
4How We Use Your Personal Data
Huat 365 uses collected personal data for legitimate and specific purposes. We do not use your data for any purpose not stated here without first obtaining your additional consent.
- Account management – creating and maintaining your member account, keeping your login secure, and enabling you to access all Huat 365 platform features.
- Financial transaction processing – securely processing deposits and withdrawals via your chosen payment method, including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX.
- Identity verification (KYC) – to verify that all members are legitimate individuals aged 18 and above and that they meet anti-money laundering (AML) legal requirements.
- Provision of betting services – displaying relevant odds, processing bets for football, badminton, cricket, e-sports, virtual sports, slots, and Live Casino, as well as recording your betting history.
- Customer support – responding to enquiries, resolving complaints, and assisting you with any technical or financial issues.
- Security and fraud prevention – to detect and prevent fraudulent activity, money laundering, multiple account creation, and platform abuse.
- Platform Improvements – to analyse aggregate usage patterns in order to improve the design, performance, and features of the huat 365 platform.
- Marketing Communications – to send information about promotions, bonuses, and new offers — but only if you have opted in to receive them. You may unsubscribe at any time.
- Legal compliance – to fulfil legal obligations under applicable Malaysian laws, including the PDPA 2010 and AML legislation.
5Data Sharing & Disclosure
Huat 365 does not sell, rent, or trade members' personal data to any third party for marketing purposes. This is our absolute commitment.
However, in certain limited situations, we may need to share your data with:
- Trusted service providers – third-party companies that help us operate the platform, such as payment service providers (DuitNow, FPX gateways), cloud computing service providers, and gaming software providers. All such providers are bound by strict confidentiality agreements and may only use your data for specified purposes.
- Relevant authorities – law enforcement agencies, regulatory bodies, or courts when we are required by law or court order to do so.
- Business Transfer – in the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that process. We will notify members should this occur.
Our Commitment: In all of the data-sharing instances above, we ensure that your data is protected to security standards equivalent to or exceeding those we apply ourselves.
6Data Retention & Security Measures
Huat 365 takes a multi-layered approach to protecting members' personal data. The following are the key security measures we employ:
256-bit SSL Encryption
All data transmitted between your browser and huat 365 servers is encrypted using 256-bit TLS/SSL — the same standard used by Malaysia's major banks.
Two-Factor Authentication (2FA)
Your account login can be further secured with 2FA to prevent unauthorised access even if your password is compromised.
Stored Data Encryption
Sensitive data in our databases is stored in encrypted form. Even in the event of an unauthorised breach, the data cannot be read without the encryption key.
24/7 Monitoring
Our systems are monitored around the clock by our security team to detect any suspicious activity, intrusion attempts, or abnormal patterns.
Data Retention Period
We retain your personal data for as long as your account remains active or as long as necessary to provide our services. Following account closure:
- Financial transaction records are retained for 7 years in accordance with Malaysian legal requirements.
- Login and platform activity data is retained for 2 years.
- Customer support communication records are retained for 3 years.
- Marketing data (where applicable) will be deleted once you unsubscribe or close your account.
7Cookie Policy
The Huat 365 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit our website.
| Cookie Type |
Purpose |
Duration |
| Essential |
Session login, account security, language preferences, betting slip |
Session / 30 days |
| Functional |
Display preference memory, favourite sports settings, odds configuration |
1 year |
| Analytics |
Anonymous usage statistics, aggregate user experience improvements |
2 years |
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the huat 365 platform, including your ability to stay logged in.
8Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:
Right to Access
Request a copy of the personal data we hold about you, including usage records and transaction history.
Right to Rectification
Requesting correction of inaccurate or incomplete personal data held in our records.
Right to Erasure
Request the deletion of your personal data under certain circumstances, subject to legal retention obligations.
Right to Object
Object to the processing of your data for direct marketing purposes. Such requests will be actioned immediately.
Right to Restriction
Request a restriction on the processing of your data under certain circumstances while a dispute is being resolved.
Right to Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another platform.
How to Exercise Your Rights: Send a written request to support@huat365.app with the subject line "Personal Data Rights Request". Please include your full name and account number. We will process your request within 21 business days.
9Protection of Children's Data
Platform Huat 365 is intended solely for individuals aged 18 years and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we discover that we have collected data from an individual under the age of 18, the account will be closed immediately and all associated data will be deleted from our systems as soon as possible.
Parents or guardians who become aware that a minor in their care has registered an account on Huat 365 are requested to contact our support team immediately via live chat or email at support@huat365.app.
10Privacy Policy Amendments
Huat 365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features.
- Members will be notified of any material amendments via email or in-platform notification at least 14 days before taking effect.
- The "Last Updated" date at the top of this document will be revised whenever an amendment is made.
- Continued use of the Huat 365 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
- Previous versions of the Privacy Policy are kept on record and can be requested through our support team.
11Contact Us – Data Protection Officer
For any enquiries, concerns, or requests relating to this Privacy Policy or the use of your personal data by Huat 365, please contact us:
- Live Chat: Available on the huat 365 platform, 24 hours a day, 7 days a week. This is the fastest way to get a response.
- Privacy Email: support@huat365.app – Send an email with the subject line "Privacy Policy Enquiry" to ensure it is handled by the right team. Responded to within 3–5 business days.
We encourage you to reach out to us directly if you have any privacy concerns before filing a formal complaint with the relevant authorities. Our team will do its best to resolve every issue in a satisfactory manner.